On November 25, 2019, 13 students from the MBA Program of Vietnam Japan University went on an adventure to explore what it takes to be a 5-Star rated Airline 7 consecutive years – ANA.
First off, ANA Blue Base
ANA Blue Base is ANA’s newest and most modern Training Complex. All training activities would be conducted in this place. Pilots, Cabin Attendants, Ground Staff, Engineers, everyone will go through rigorous training so that later on, they can together create enjoyable and safe flights for customers. Although ANA Blue Base will officially go into full operation only from June 2020, we had an exceptional opportunity to do the visit thanks to ANA’s kindness.
Our day in ANA began with the company introduction section. From the informative introduction, we learned about six-decade-journey of ANA, from the humble beginning with two helicopters to the presently largest airline in Japan with a fleet size of 259 aircraft. We were also explained how ANA has managed to consistently improve and deliver Omotenashi under the motto of “Trustworthy, Heartwarming, Energetic!”.
After the presentation, we experienced all the state-of-the-art training facilities within the Blue Base. There are Full-Flight Simulators or pilot training equipment, which emulates the actual cockpit with full functions. The simulators provide various flight environments and situations so that pilots can learn to handle variable scenarios. There are also Engine Maintenance Training Mock-up and Simulator for Emergency Situation. They create a training environment in which every task and operational activities are virtualized. After observing all the training activities conducted at ANA Blue Base, we associated the airline industry with an industry of preparation.
Next stop, Haneda Airport
We visited ANA’s back office and its check-in area at one of the most preferred airports in the world. The back office gave us surprises. Many departments share one same simple working space without physical walls separating them. In a close and barrier-less working space, staff who is in charge of Flight Control, Customer Service, Cargo Handling, and so on, worked in such a focused and relentless manner. That atmosphere gave us a thought that nothing can disrupt their dedicated working flow.
Moreover, ANA’s check-in area verified our imagination of how an elite airline would welcome and take care of its customers. Although many customers are bringing a massive amount of baggage, none of them have to wait long. Also, in every section, a senior supervisor facilitates the operation and supports problem-solving on the spot. We were informed that ANA would implement many high-tech innovations to shorten the customer’s waiting time in the near future. We are all excited to try it out one day.
At the end of the visit, we were invited to a reception held by wonderful ANA people – members of ANA Blue Base and ANA’s Office at Haneda Airports. They are the ones who generously introduced us to the world behind every successful flight, and especially members from ANA’s Hanoi Office, who traveled all the way from Vietnam to Japan to give us a day of absolutely fulfilling experience. We shared a lot of stories together. We sang songs and even received cute little presents from ANA. It was, indeed, a special moment to be treasured.
After all, how to describe our impression of ANA?
If we set our imagination free a little bit, then ANA is like our beloved Doraemon, who creates miracles with futuristic inventions, making our lives so much easier and convenient. However, cool gadgets and special abilities are not the only things people remember about Doraemon, because first and foremost, Doraemon is a tender-hearted and caring friend who always walks beside and makes the journey so delightful and memorable.